Title:  Senior Associate, Quality Service Management, Airport Operations Services (1-Year Contract)

The QSM team is the custodian of the One Changi community - comprising some 200 airport partners and 50,000 airport staff - working as one towards the collective mission of upholding excellent service standards which underpin Changi’s status as the best airport in the world. 

If you are a dynamic and detailed oriented individual with experience or a keen interest in the areas of communications, plus a heart for forging meaningful relationships and community building, join us as a member of Changi Airport Group’s Quality Service Management (QSM) team. This entry-level role focuses on the communication efforts on the ONE Changi App, while also contributing to the wider team’s communications needs. The ideal candidate should have strong writing and basic design skills, a good eye for detail, and a passion for engaging storytelling. The role also includes driving the planning and execution of team-led events and initiatives that foster staff and community engagement. The successful candidate will report to Manager, Quality Service Management.

Key Responsibilities

• For the purpose of community engagement, awareness and education, you will:
  •  Drive the planning, designing and writing of content for a variety of internal communications mediums, such as the ONE Changi App, regular email bulletin and newsletters.
  • Create engaging app content, including posters, banners, and write-ups to drive staff engagement.
  • Support the team’s video production efforts.
• Collaborate with team members to ensure alignment with overall communication strategies.
• Initiate campaigns and initiatives aimed at boosting the adoption and usage of the ONE Changi App.
• Support the broader QSM team in developing and executing communication materials for internal and community initiatives.
• Drive the planning, coordination, and execution of QSM-led events and engagement initiatives.

Experience and skills

• Good Degree in any discipline.
• Diploma holders with relevant experience may be considered.
• Proficient in design tools such as Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro) or Canva.
• Basic video editing skills are a bonus.
• Strong problem-solving skills.
• Strong writing and editorial skills with a flair for storytelling.
• Excellent communication and presentation skills, creative with an eye for design and detail.
• Excellent English writing and verbal communication skills.
• Energetic, positive disposition, with strong interpersonal skills.
• Candidates with no experience are welcome to apply.