Title:  Manager, Microsoft Agents & Power Platform CoE

Manager, Microsoft Agents & Power Platform CoE (30000026)

Why this role matters

If you enjoy building high‑quality digital and AI‑enabled solutions, guiding teams through complex automation choices, and helping an organisation scale these capabilities responsibly, this role is for you. This role sits within Changi Airport Group’s (CAG) human resource function and our mission is to attract and retain talents, build sustained capabilities and create an inspiring workplace.

Heading up the Microsoft Agents & Power Platform Centre of Excellence (MAPP CoE) at Changi Airport Group (CAG), you will lead a specialist team that designs, builds, and maintains Microsoft‑native automation and AI agent solutions. This includes Power Automate flows, Power Apps, Copilot Studio (Full) agents, and Azure AI‑based agent solutions.

Your role sits at the intersection of business intent, technical feasibility, and platform quality. You will lead engineers and Business Analysts (BAs) to help CAG teams automate real work — pragmatically, securely, and at scale — while keeping the Power Platform and Copilot Agents ecosystem robust, well‑governed, and trusted.

You will lead the MAPP CoE to:

1. Build and operate Microsoft‑native AI agents and automation solutions

• Design, build, deploy, and maintain task‑specific Copilot Studio agents, Power Automate workflows, Power Apps, and Azure AI agent solutions, with increasing emphasis on agent‑first and headless designs where appropriate.
• Ensure solutions integrate securely with enterprise data sources, Microsoft 365 services, and downstream systems.
• Remain accountable for solution quality, including reliability, performance, security, and long‑term maintainability, across all assets built or supported by the MAPP CoE.

2. Establish strong lifecycle management for agents and automation

• Put in place disciplined practices for versioning, testing, monitoring, and safely enhancing or retiring agents and automated workflows.
• Anticipate and manage agent‑specific failure modes such as partial execution, ambiguous outputs, and timely escalation to humans.
• Ensure solutions are production‑ready, auditable, and operable over time — not just technically impressive or experimental.

3. Act as the practical guardian of quality, standards, and governance

• Work closely with platform owners and Microsoft 365 administrators to shape and refine practical governance controls that safely enable Power Platform and Copilot Agents adoption across CAG.
• Contribute hands‑on technical insight to platform governance discussions, helping identify appropriate guardrails, controls, and enablement mechanisms.
• Define, promulgate, and uphold best development practices, quality standards, and design guidelines for Power Platform and Copilot agent solutions.
• Ensure governance expectations are translated into everyday delivery practices and solution designs within the MAPP CoE.

4. Lead a Business Analyst team that shapes solutions at the front line

• Lead and develop a team of Business Analysts who partner closely with business teams.
• Ensure BAs can challenge problem statements, guide teams through automation and agent decision architectures, and design sound solution approaches.
• Build strong BA capability in translating business needs into clear, implementable solution designs for engineers.
• Help BAs stay current with Microsoft agent and Power Platform capabilities so they can confidently advise on what is possible, appropriate, and premature.

5. Enable employees to self‑build simple digital and agentic solutions

• Design and deliver practical enablement through brown bags, clinics, playbooks, and consultations to help employees self‑build simple Power Automate flows and Copilot Chat / Lite agents.
• Clearly distinguish between solutions that can be safely self‑built by employees and those that should be built and maintained by the MAPP CoE (e.g. Power Apps, Copilot Studio agents, Azure AI agents).
• Focus enablement on building understanding of possibilities, limits, and good practices — not on turning non‑technical staff into full‑stack developers.

6. Drive value realisation and impact storytelling

• Put in place practical systems to measure, track, and monitor the impact delivered by MAPP CoE solutions on an ongoing basis.
• Track both quantitative and qualitative outcomes, including productivity gains, cycle‑time reduction, adoption, solution reliability, employee experience, and cost avoidance.
• Communicate the value, impact, and return on investment (ROI) of the MAPP CoE clearly and credibly to stakeholders and leadership, as part of responsible stewardship of resources.

7. Run the MAPP CoE as a focused, high‑impact delivery and enablement outfit

• Balance and prioritise capacity across solution build, consultation, enablement, and maintenance.
• Lead a hybrid team comprising CAG staff and contingent onshore and offshore resources.
• Manage vendor and manpower agency relationships to ensure delivery quality, continuity, and cost‑effectiveness, while minimising long‑term dependency.
• Lead the team using pragmatic agile practices. Take time to understand and respect existing ways of working before making changes, improving processes incrementally only where it meaningfully improves delivery outcomes.
• Partner closely with other CAG CoEs and technology teams to ensure no wrong doors for employees, smooth hand‑offs, and shared standards.

You must have

• A degree in Computer Science, Information Systems, Engineering, or a related field.
• Around 8+ years’ experience in software development, automation engineering, platform delivery, or AI‑enabled solution development.
• Strong hands‑on experience with Microsoft technologies such as Power Platform, Copilot Studio, and Azure services, or comparable ecosystems.
• Experience designing and operating production systems, with a strong focus on quality, security, and lifecycle management.
• Experience leading mixed teams of engineers, Business Analysts, and contingent resources.
• Strong ability to translate ambiguous business problems into practical, scalable technical solutions.
• Comfort operating in evolving problem spaces and keeping pace with fast‑moving AI and platform capabilities.

You would be a great fit if you have

• Experience building or operating task‑oriented or conversational AI agents.
• Deep familiarity with the Microsoft 365, Power Platform, Copilot, and Azure ecosystem.
• Experience working with governance, security, or assurance teams on platform enablement.
• Experience managing onshore and offshore delivery teams and vendors.
• A pragmatic leadership style that balances experimentation with restraint and sustainability.

What success looks like

• The MAPP CoE consistently delivers high‑quality, production‑grade automation and AI agents on Microsoft platforms.
• Platform governance and controls benefit from strong, practical input from the MAPP CoE and work effectively in day‑to‑day operations.
• Business teams are guided toward the right solution approaches, reducing failed builds, rework, and unmanaged risk.
• Employees can confidently self‑build simple automations while relying on the MAPP CoE for complex solutions.
• The impact and value of the MAPP CoE is visible, measurable, and clearly articulated to stakeholders.
• The MAPP CoE remains trusted, relevant, and resilient as CAG’s Microsoft agent and automation capability continues to evolve.