Title: General Manager, New Private Terminal for Commercial Travellers
Requisition ID:
7068
Country:
SG
Work Schedule:
Non-Shift Work Schedule
Employment Type:
Permanent
Description:
Changi Airport Group is developing a brand-new Private Terminal (formerly CIP Terminal), designed for those who value discretion, comfort and a more refined airport experience. Opening in mid‑2027, the Private Terminal will redefine the future of luxury air travel, offering premium and exceptional experiences at every touchpoint.
We are looking for a General Manager to lead the Private Terminal, with overall accountability for business performance, operations and service excellence.
Key Responsibilities
- Provide overall leadership for the Private Terminal, with accountability for operations, service delivery and commercial performance
- Drive a seamless, personalised end‑to‑end guest experience across meet & greet, lounge, dining and event spaces
- Develop and execute business and commercial strategies, including pricing, partnerships and new revenue streams
- Oversee P&L performance, budgeting and cost management
- Ensure safe, compliant and resilient operations within a regulated airport environment
- Build and lead a high‑performing team and strong service culture
- Engage key internal and external stakeholders on performance, risks and growth opportunities
Requirements
- 10 to 15 years of relevant experience, with substantial leadership experience in luxury hospitality, premium services or comparable environments
- Proven track record in managing complex operations and delivering high service standards
- Strong commercial and financial acumen
- Experience engaging senior stakeholders in high‑visibility environments
- Excellent leadership, communication and people management skills