Apply now »

Title: Assistant Manager / Senior Associate, Passenger Experience

Requisition ID: 7040

Country: SG

Work Schedule: Non-Shift Work Schedule

Employment Type: Permanent

Description:

We are looking for motivated individuals with a passion for the aviation industry. You will work closely with our business partners and stakeholders to shape our passengers’ journey and optimise terminal operations. You will also be involved in operations management, projects, policy formulation and digital solutions development to improve service quality and enhance operations at Changi Airport, ensuring that it continues to be the world’s most awarded airport.

Key Responsibilities

Lead Systems design and management
· Work with stakeholders to scout new technologies and co-develop digital solutions to transform the future of operations
· Conduct user studies and research to understand needs to drive enhancements to airport systems and operations
· Liaise with stakeholders to manage operational systems to ensure efficient operations

Management and development of policies and operations management overseeing passenger services touchpoints
· Formulate policies, design processes and monitor KPIs, customer feedback to uphold service and operational excellence
· Conduct user studies and research to understand needs to drive enhancements to airport systems and operations
· Overall management of passenger service touchpoints

Develop and implement new passenger experience initiatives
· Work with stakeholders in designing and implementing new passenger initiatives to improve overall passenger experience

Requirements
· Good Degree in any discipline, 2 years of relevant working experience
· Positive attitude, self-motivated and able to work independently
· Strong analytical thinking skills with experience of designing processes and/or digital solutions
· Strong problem-solving skills with good ability to multi-task
· Strong communicator and negotiator with good presentation skills
· Strong team player with good interpersonal and stakeholder management skills
· Candidates with prior experience in operations, digital solutions or projects management have an added advantage

Apply now »

Required Cookies

We use these cookies to enable you to use our Platforms’ essential features. These include security cookies which we use to authenticate users, prevent fraudulent usage of login credentials and protect your data. If these cookies are disabled, you may not be able to use our Platforms or some of their features.

Required Cookies
Provider	Description	Enabled
SAP as service provider	We use the following session cookies, which are all required to enable the website to function: "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data centre "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

Functional Cookies

We use these cookies to enhance your experience when using our Platforms by storing your preferences, such as your username, region or preferred language.

Functional Cookies
Provider	Description	Enabled
YouTube	YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos. Cookie Policy Privacy Policy Terms and Conditions

Advertising Cookies

We partner with ADARA, Inc. (“ADARA”) and Sojern to obtain data from you through their third-party cookies for various marketing and advertising purposes. This enables ADARA and Sojern to display targeted and relevant messages from selected third-party websites, based on your viewing behaviour on our Platforms.
Your data is shared by us with ADARA and Sojern in the strictest confidence, for the unique purpose of serving more relevant advertising. Strict standards have been defined to ensure appropriate advertising is served, and all served advertisements offer the possibility for you to opt out of such selective advertising by ADARA and Sojern. However, we have no control over the use of third-party cookies by ADARA and Sojern. The data collected by ADARA and Sojern is not data that can be used to personally identify you.

Other cookies placed by third-parties: Some of our Platforms may contain pages which contain embedded functions, social media tools or links supplied by third-parties (for example, videos may sometimes be embedded from YouTube). These functions or links may contain third-party cookies. Please consult the privacy policies of these third-parties for information regarding the use of their cookies or other automated data collection tools.

Advertising Cookies
Provider	Description	Enabled
LinkedIn	LinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn. Cookie Policy Cookie Table Privacy Policy Terms and Conditions