Title:  Assistant Manager / Manager, Capability Development (Airport Operations)

Help build the future workforce of Changi Airport 

Airport operations are becoming increasingly digital, automated and data-driven. As technology transforms how airports operate, the skills needed to run a world-class airport are evolving too. We are looking for a capability development professional who is passionate about helping people learn, adapt and thrive in a changing environment. In this role, you will drive learning and capability-building initiatives across the Airport Management Cluster, helping our workforce develop skills in areas such as systems thinking, AI, automation, and digital operations. 

Key Responsibilities 

• Build Future Airport Management (AM) Capabilities 

• • Design and deliver learning programmes that strengthen systems thinking, problem-solving, innovation and digital competencies across the AM Cluster. 

• Facilitate workshops, simulations, hackathons, and action-learning initiatives that support transformation and capability building.  

• Partner with business leaders to identify future skill requirements and address capability gaps. 

• Enable Transformation & Technology Adoption 

• • Support capability-building efforts in areas such as AI, automation, digital tools and data-driven decision-making, including enabling operational teams to prototype practical in-house solutions using low-code platforms, generative AI, dashboards and analytics tools. 

• • Translate emerging technology trends into practical learning interventions for operational teams, with emphasis on resilience thinking, contingency planning and manual fallback procedures where automation or digital systems may fail. 

• • Work with stakeholders to drive learning and adoption of new ways of working. 

• Lead Learning & Development Programmes 

• • Manage learning programmes across the Airport Management Cluster, from needs analysis and programme design to implementation and evaluation. 

• • Partner trainers, vendors, and stakeholders to deliver impactful learning experiences. 

• • Oversee learning governance, budgets and reporting. 

Role Requirements 

• Bachelor’s degree with at least 3-5 years of experience in Learning & Development, Capability Development, Organisational Development, Operations Transformation or related fields. 

• Experience supporting transformation, technology adoption or digital capability-building initiatives. 

• Strong facilitation, stakeholder management, and programme management skills. 

• Good understanding of emerging technologies such as AI, automation, data analytics and digital workplace tools, and how to upskill non-technical staff in these areas. 

• Curious, proactive, and passionate about developing people and capabilities. 

It Would Be A Bonus If You Have 

• Experience with Design Thinking, Agile, Scrum or similar methodologies. 

• Experience leading innovation challenges, hackathons or transformation initiatives. 

• Experience in aviation or other complex ops-intensive environments.