Title:  Assistant Manager, Category Management & Business Development, iShopChangi (Beauty and Wellness)

We are hiring! If you have a strong passion in eCommerce and omni-channel retail, a strong desire to be part of a dynamic team driving business transformation, possess an inquisitive mind for continual discovery and strong understanding of beauty and wellness, join us now!

You will be a key member of the Business Development Team and will expand and grow the category. Your core responsibilities with be in Category Management to achieve various growth segments in the assigned categories. You will be heavily supported by the marketing and operations team to grow your categories.

Responsibilities:

1. Merchant Acquisition

• Lead merchant acquisition efforts including prospecting, negotiating and development of necessary promotions
• Own merchant onboarding up to point of contracting and / or renewals, before handing over to the Operations Team for on-boarding ops and day-to-day support

2. Account Management

• Be responsible for sales targets of merchants under your care and serve as the primary point of contact for assigned merchants.
• Continually review performance of your merchants, work with them to strategically conceive new business ideas to grow sales which may include range expansion, marketing, partnerships etc.
• Build and maintain good relationship and provide value-added support to foster long-term partnerships.

3. Business and operations

• Responsible for merchant level performance analysis and supporting monthly business reporting activities.
• Resolve any merchant operations issues related to publication, orders, logistics and payments in a timely and effective manner
• Collaborate cross-functionally with internal stakeholders (e.g. Marketing, Operations and Product teams) to support commercial initiatives and campaign execution
• Identify operational gaps and recommend process improvements to enhance merchant experience and business performance.

4. Profitability

• Oversee merchant-level profitability by managing margin negotiations, promotions and campaign monetization to drive sustainable growth
• Identify new commercial opportunities and business initiatives to grow sales

5. Additional Responsibilities

• Support ad hoc projects and initiatives, including serving as secretariat, coordinator or project lead where required.
• Contribute to team engagement and organizational initiatives, and undertake other duties and responsibilities as assigned from time to time.

Key Performance Measurements include:

• CM Performance
• Sales Performance
• Merchant/Brand Acquisition
• Product Range Expansion
• First-to-Launch or Exclusive Brands / Products / Concepts introduced
• Merchant Satisfaction
• New Business Development Ideas & Implementations

Requirements:

• Degree Holder with at least 4-6 years of relevant experience
• Merchandising, eCommerce and / or marketplace experience is necessary
• Strong industry networks and contacts in the relevant industry will be preferred
• Good communication skills, both written and presentation