Title: Assistant Manager, Baggage Transformation
Requisition ID:
7077
Country:
SG
Work Schedule:
Non-Shift Work Schedule
Employment Type:
Permanent
Description:
The Baggage Transformation team drives the implementation of the Baggage Transformation Programme and leads key digitalisation initiatives that shape the future of Changi Airport’s baggage operations and passenger experience.
This role focuses on designing, building, and scaling data-driven digital products and systems, working closely with airport stakeholders to translate operational needs into actionable solutions. You will thrive in this role if you enjoy working at the intersection of operations and technology, and are excited to turn complex operational challenges into scalable, data-driven solutions.
- Own the end-to-end development of digital products and data solutions, from problem definition, requirements gathering, and solution design to implementation and scaling
- Work with stakeholders to translate operational challenges into structured use cases and system requirements
- Design and prototype digital applications, including defining data flows, system logic, and user interactions
- Drive alignment and co-create solutions with stakeholders
- Lead change management and implementation of solutions in baggage operations
- Support programme planning, budgeting, and tracking, with a focus on prioritising high-impact digital and data initiatives
Requirements:
- Good degree in any discipline. Candidates with no experience are welcomed to apply
- Strong problem-solving mindset, with ability to break down ambiguous operational problems into structured components
- Demonstrated interest or experience in working with data (e.g. analysis, dashboards, modelling) or digital tools/systems
- Comfortable using tools such as Excel, PowerPoint, and preferably exposure to data analytics tools (e.g. SQL, Python, Power BI, Tableau)
- Interest in or familiarity with databases, APIs, or system design concepts is advantageous
- Self-driven, resourceful, and comfortable working in ambiguity and fast-moving environments
- Experience in airport/ground handling operations or project/change management is a plus